FAQs - Buying a Bike Online

We've been fitting riders to bicycles for over two decades. These basic size charts will help you find the right size. *We also have a 30 Day Test Ride on every bike purchased - so for those of us whose fit falls between two sizes, a few times riding the bike will help you make sure you got the perfect fit.
VIEW BIKE SIZE CHARTS

Yes. Every bicycle purchased at Lewis & Clark comes with our 30 DAY TEST RIDE. We know that sometimes the charts don’t get the size right for every rider in every situation. We want you to ride your new bike, enjoy it, and make sure it’s the right bike for you.

Once your order is placed online, you will get a transaction confirmation email from our online order team. After the confirmation email, you will get an “estimated delivery date” email. This is the date when our team plans to have your bike professionally assembled, safety checked, and ready to ride! Many of the bikes on our site are already built and ready, some are boxed and awaiting assembly, some are in transit from the bike brands to our stores.

Yes. Many customers like to order accessories with their bike to have them installed while bicycle is being assembled. Computers, kickstands, water bottle cages, seat bags, tire change kits, and led lighting systems are among the most popular items riders initially want.

The best way to get updates on your order is by contacting us at info@lewisandclarkoutfitters.com or by responding to the order confirmation email you received at time of order. Our online team will get you an update as soon as possible.

Bike fit is essential for having a great riding experience. While the online charts give us a great starting place, they certainly aren’t perfect. We hope you’ll be able to bring your bike into one of the stores for a more in-depth fitting once you’re able. Your fitting visit can be scheduled by emailing us here:

Yes. Your bike will be assembled by our bike tech team, test ridden, and then double-checked for details. You’ll get it tuned correctly and ready to ride!

Yes. Your new bicycle comes with FREE TUNE-UPS for as long as you own and ride it. It’s just our way of making sure you spend less time worrying about getting your bike fixed, and more time riding.

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